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Please make note of the following terms and conditions and read them carefully.

These user terms are a legal document and on your booking with Kristie Defino or The home salon sydney, you agree to be bound by these user terms. 

All prices are subject to change without notice, unless a final quote has been given and 50% deposit paid. extra fees are charged for hair extensions or hair pieces/accessories.

PAYMENTS - The person scheduling the appointments is responsible for all payments. 

REFUNDS - Kristie does not offer refunds for any completed services. Therefore if you are in any way dissatisfied, the onus is on the client to discuss with Kristie while she is on location. please note 50% deposits are non refundable across all services. All discussions regarding refunds/discounts will be entered into on a case-by-case basis.


TRAVEL/PARKING FEES -  $50 - $100+ call out fee for out of area services, additionally a $70 -$150+  travel fee for bridal callouts. In the event that any motel/hotel and street parking fees are incurred as a result of the location of appointment, these will be passed on to the client.

EXTRA PEOPLE WANTING STYLING - If any additional people require makeup or hair styling on the day, but do not have an appointment, this is not a problem providing there is time after everyone from the original booking is completed first. Payment can be made in cash only  on the day.

CANCELLATIONS - You are asked to kindly give a minimum of  4 weeks notice if you wish to cancel or change an appointment. Cancellations or missed appointments without prior written notice will incur a cancellation fee of 100% of total booking cost. All deposits are non-refundable. Cancellation of any bridal service must be given in writing by via email. If a cancellation is made after you confirm your booking, your 50% deposit will be kept by Kristie. If you cancel your wedding day within 6 weeks of the date booked, then you must pay 100% of the booked amount quoted.

TRIALS -  Customers are required to pay 50% deposit by EFT on the day of making the booking with remaining 50% due one the day via cash or EFT at the start of the appointment. 4 weeks notice must be given in writing via email if you wish to cancel or reschedule an appointment. Failure to do so means you will be charged full fee's - the initial 50% deposit is non refundable, however can be and moved to the new appointment date as long as we have received written request of date change and have availability. 


BOOKING FEE - Booking is subject to availability. Upon booking with Kristie, a 50% non-refundable booking fee is required to secure your appointment/wedding date. If you choose to reschedule your wedding day in writing before the 6 week period of original date booked and Kristie is available for that day, your booking fee can be transferred to that day. 

PHOTOS - To assist with future hairstyles and makeup looks and for promotional purposes, Kristie may take photos prior, during and upon completion of any styles and looks she and her team creates.These photos may be used for public display (website, social media, business cards, etc) If you are uncomfortable with this and wish for your images not to be used, please advise Kristie ahead of time, otherwise it is presumed that you agree for her to use your images as she sees fit.

OTHER - Kristie or any other artist working with her, are not, under any circumstances, responsible for any allergic reactions to products used. The onus is on the client to notify Kristie or her team if you have sensitive skin or have any known allergies. You are more than welcome to bring your own product that you are familiar with and Kristie or one of her team members will be happy to use that. In the rare event that Kristie should be unable to fulfil the booking, Kristie reserves the right to cancel, refer or transfer your booking at any point to another reputable and competent hairstylist or makeup artist.


AGREEMENT - By clicking the T&C box you are agreeing to these terms and conditions. 

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